QaizenX

Customer satisfaction is primarily concerned with capturing a customer's reaction to a given transaction.
A company's bottom line, staff morale, and retention rates are all affected by a high CSAT score.
Customer satisfaction is measured on a scale of 1 to 5, with 1 being the most unsatisfied and 5 being the most satisfied (very satisfied).
CSAT scores are determined for replies 4 (satisfied) and 5 (unsatisfied) (very satisfied).

Employee Net Promoter Score or eNPS is a simple metric that yields excellent knowledge into two significant parts of a business — devotion and brand support. eNPS is estimated by asking employees the probability of suggesting your workplace to family or a companion.